Our Team


Admin, CDA & Treatment Coordinator

Kaizen Dental Richmond dentist BCGail is a seasoned Certified Dental Assistant and has been with Kaizen Dental since 2001. She has transitioned into a management role and you will now find her at the front desk sharing her warmth and efficiency. Gail’s passion is to help everyone understand their dental treatment and options. In her spare time you will find her hiking, biking, skiing or traveling. She lives with her husband Graham in Tsawwassen and has two grown children.


Admin, CDA & Treatment Coordinator

Kaizen Dental Richmond dentist BCLauren has been working at Kaizen Dental since 2012. She came to the office as a practicum student and joined us full time after graduating as a Certified Dental Assistant. Throughout the years she has moved from assisting the doctors, to doing treatment coordination and now is transitioning into management while also being the friendly face helping you with everything you need. Out of the office Lauren loves to spend time with family, friends, and her dog Sarahbelle, whom she rescued from a local shelter in early 2012. In Jan 2017 Lauren got married!! Her little family (herself, husband, and dog) love spending time outside whenever weather allows, as well as travelling around the province visiting loved ones.


Recall Coordinator



Kaizen Dental Richmond dentist BCHi, I’m Charlene Retuta and I graduated from the dental assisting program at Vancouver Community College. I am one of Dr. Nelson’s main CDA’s so if you are in to see Dr. Nelson you will most likely be greeted and seated by me. I’m very bubbly and I always have a smile on my face. Don’t be too shy to chat up a conversation with me if you see me around, I like getting to know new people. I love animals so maybe you can start off a conversation with me by telling me about your pets.



Maria has been in Dentistry since 1980. After high school graduation, she attended Vancouver Community College and obtained her Certified Dental Assistant Diploma in 1987. She has been with Kaizen Dental for 10 years. She loves working with and getting to know patients. Maria always has a kind word and a smile for everyone. Being a long time Richmond resident, you will see her around with her family and dog.



Kaizen Dental Richmond dentist BCMy name is Nika, I graduated from my Certified Dental Assisting program in 2009. I love meeting all our clients and helping them feel comfortable while at our office. I am very active and love spending time outside. I have 3 dogs that keep me very busy while not at work.


Dental Hygienist

Kaizen Dental Richmond dentist BCBobbi graduated from Vancouver College of Dental Hygiene in 2009. She has her implant auxiliary certificate from the International Congress of Oral Implantologists and is trained in the use of VELscope. She is a member of the Canadian Dental Hygienists Association and BCDHA.

Bobbi has been passionate about dental hygiene since she was a child. Patient comfort is her first priority as she strives to provide very gentle yet thorough treatment.

When Bobbi is not working, she enjoys traveling, shopping and spending time with her family and friends!


Dental Hygienist

Kaizen Dental Richmond dentist BCLorraine graduated from the University of British Columbia in 1999 with a Bachelor of Science. She then obtained her Dental Assisting Diploma from the City College of San Francisco in 2001 and to further challenge herself, Lorraine studied Dental Hygiene at Vancouver Community College. She graduated in 2011 with a Diploma in Dental Hygiene as Class Valedictorian.

In 2012 Lorraine joined Kaizen Dental and works closely with all the doctors to provide individualized hygiene care to her clients. She has a great rapport with all her clients while assisting them in achieving their oral health care goals. Her cheerful and positive attitude makes everyone feel comfortable and at ease during their visits. Lorraine is knowledgeable and skillful in her area of expertise, and is able to communicate fluently with her clients in English and Cantonese.


Dental Hygienist

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